We are seeking an Associate Attorney & Operations to support both client representation and operational initiatives within our organization.

This role combines hearing-level legal work with exposure to team and client support, offering a unique opportunity to develop both legal and business skill sets.

Location: Remote US-based 

Responsibilities

• Conduct 25–40 SSD hearings per month (primarily virtual)

• Prepare clients through pre-hearing calls and case review

• Review medical summaries and legal briefs

• Collaborate with attorneys on case strategy

• Maintain accurate case documentation

• Support oversight of call center performance and operations

• Monitor and analyze KPIs and team performance metrics

• Partner with call center leadership on performance improvements

• Assist with QA processes and reporting

• Identify operational improvement opportunities

Qualifications

• Juris Doctor (J.D.) 

• 1–3 years of legal experience

• Strong communication and client service skills

• Ability to manage a high-volume caseload

• Strong analytical and organizational skills

Preferred Qualifications

• Prior experience in call center operations, QA, or team leadership

• Experience working with performance metrics and reporting

• Interest in combining legal and operational work

Why Join Us

• Unique opportunity to build both legal and operational experience

• Strong training and mentorship environment

• Clear growth opportunities

• Mission-driven work with direct client impact

Benefits: Our benefits, perks, and compensation include the following:  

•  Competitive compensation 

• Fully paid employee health coverage 

• Life insurance 

• Long-term disability insurance 

• Paid holidays, paid vacation, and 401k matching after 90 days of employment 

• Company-provided phone and laptop  

• A healthy work-life balance 

• A supportive learning environment