Customer Service Supervisor- E-commerce
Hoboken, NJ
Full Time
Mid Level
Position Overview
We’re looking for a Customer Service Supervisor who’s passionate about creating the best customer experience in the world. This role is the frontline of our organization, answering inquiries, processing requests, problem-solving, and leading the charge on building and supporting a world-class customer service team.
Responsibilities:
We’re looking for a Customer Service Supervisor who’s passionate about creating the best customer experience in the world. This role is the frontline of our organization, answering inquiries, processing requests, problem-solving, and leading the charge on building and supporting a world-class customer service team.
Responsibilities:
- Oversee and respond to all customer requests in a timely, thoughtful manner.
- Problem-solve complex e-commerce issues with creativity and patience.
- Process returns and exchanges efficiently, ensuring a smooth customer journey.
- Manage and develop an in-house Customer Service Representative team.
- Support customer retention and loyalty initiatives.
- Jump in on special projects and ad-hoc requests that keep us moving forward.
- Perform other related duties as needed — because in a startup, no two days are ever the same
- Bachelor’s degree and 3+ years of Shopify customer service experience.
- Strong background in (or passion for) eCommerce and retail.
- Thrives in a fast-paced environment and loves supporting others.
- A positive attitude, an open mind, and eagerness to learn.
- Familiarity with Gorgias or similar customer service platforms (bonus points)
- Availability for a full-time, in-office role in Hoboken, NJ.
- Competitive compensation package (base pay range: $40,000 – $59,000, may vary by location).
- Benefits include unlimited PTO, health, dental, vision, and 401(k).
- A fast-paced, casual, and fun work environment. A chance to be part of a scrappy, growing startup with a team of smart, creative, and determined people who love what they do.
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